Think feedback is a responsibility reserved for managers and that it specifically has to be given at the time of a regular performance appraisal? Wrong! It is a simple yet powerful way of motivating the troops and bringing out the best in your team members. For that reason, you have everything to gain by integrating it into your daily practices, whether the feedback is for your colleagues, employees or even your superiors.
What is feedback?
Feedback consists of saying what you think about someone’s work, behaviour, attitude or way of doing something. It gives all employees an opportunity to hear about the consequences of their efforts, their strengths and achievements, as well as areas for improvement that will help them become even more effective in their work.
An article published on the CPA Source website mentioned a Gallup study which indicated that managers who make it a practice to highlight their employees’ strengths are one-third more likely to have engaged employees. That said, about half of all employees are dissatisfied with the recognition they receive from their manager. However, highlighting individual achievements and discussing ways that employees can improve their work have a big payoff for the employee personally and for the organization.
Feedback brings with it a host of advantages that benefit everyone:
1. It is a source of motivation that is often more powerful than a salary increase and definitely less costly. Clearly emphasize someone’s achievements, highlighting strengths or exceptional results, and you will make that person want to re-experience that success.
2. It is an effective retention tool: Employees who receive recognition, praise and support don’t go looking for another job.
3. It is a way of reinforcing expected employee behaviour, because it gives recipient employees a concrete way of knowing what is expected of them.
4. Feedback also benefits the managers who provide it, because it contributes to the establishment of a positive working atmosphere, in which all the individual team members feel that they receive the recognition they deserve.
5. Delivering feedback makes it possible to build trust between you and individual employees and for employees with regard to their abilities.
We all love to hear that our efforts are appreciated. The more you incorporate positive feedback in your daily practices, the less you will need to provide constructive feedback (however well-intentioned) to your employees. All in all, delivering positive feedback is a win-win, so why do without it?